Knowledge Base

Article ID: 1636 - Last Modified: December 19, 2011

How do I take a screen shot of a panel to send to technical support?

To take a screen shot of a panel or window in one of our graphical applications, such as Maestro or Canvas, you can use the following methods. You should save the image as a file to attach to your email message. If you have a choice of formats, choose a compact format like PNG and use compression.

Linux: Under KDE, you can use KSnapshot (Applications → Graphics → Screen Capture Program or /usr/bin/ksnapshot). Choose a Capture mode (e.g. Window Under Cursor) and a delay (e.g. 3 sec), then click New Snapshot, and put the pointer in the panel you want to capture. Click Save As, and save the image.

Under Gnome, place the pointer in the panel, and press ALT+PRINT SCREEN, then save the image as a file.

Under either window manager, you can press PRINT SCREEN to take an image of the entire screen, and then save it as a file.

Windows: Place the pointer in the panel, and press ALT+PRINT SCREEN. The image is put on the clipboard. To save it as a file, go to Start → All Programs → Accessories → Paint, paste the image into the Paint program and then save it as a file. If you need to take an image of the entire screen, use SHIFT+PRINT SCREEN.

Mac: Press COMMAND+SHIFT+4, SPACEBAR, (⌘⇧4 ) then click in the panel. Save the image as a file. The default format is PNG. If you need to take an image of the entire screen, use COMMAND+SHIFT+3 (⌘⇧3).

Keywords: image, capture, screenshot

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