Article ID: 1777 - Last Modified: March 27, 2013
My installation on a Windows computer failed. What should I do?
Please take a screen shot of the failure, including any error messages and other data. Also collect the installation log files as described in section 4.1.3 of the Installation Guide:
%LOCALAPPDATA%\Schrodinger\Installer\2012\schrodingerSetup.log
%LOCALAPPDATA%\Schrodinger\Installer\2012\schrodingerInstaller.log
Collect these files and send them as attachments to help@schrodinger.com along with a description of the issue.
If you need additional help, please email us at help@schrodinger.com.
Type the words or phrases on which you would like to search, or click here to view a list of all
Knowledge Base articles