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Article ID: 281 - Last Modified: August 27, 2014

I have problems with access to the Schrödinger software licenses. Is there an easy way to collect all the system configurations for technical support to help me?

Yes. From Suite 2012 on, you can use the Diagnostics GUI, which you can open as follows:

Linux: Enter $SCHRODINGER/diagnostics in a terminal window.
Windows: Choose Start → All Programs → Schrodinger-release → Diagnostics.
Mac: Go to Applications → Schrodinger-release → Diagnostics.app.

When the diagnostics have run, click Tech Support and follow the instructions in the window that opens. Please upload the instcheck*diagnostics.zip file to the support page, https://www.schrodinger.com/supportcenter (or upload instcheck*diagnostics.tarball for 2014-2 and earlier releases). This is the preferred method for collecting the information as it is more complete than the alternative below.

If you cannot use the diagnostics application to collect the information, you can use the instructions below. If the license server is on a remote machine, you should run these commands on both the license server and on your local machine. If your local machine is the license server, you only need to run these commands on the local machine. If you don't know, start with running the commands on the local machine only.

When you have collected the information, upload the file to the technical support page, https://www.schrodinger.com/supportcenter.

Windows:

  1. Open a Schrodinger command window:
         Suite 2011 on: Start → All Programs → Schrodinger-release → Schrodinger Command Prompt
         Suite 2010: Start → All Programs → Schrodinger-2010 → SchrodingerCmdShell
  2. Type "run licadmin INFO" and press Enter.

When the licadmin program finishes, it prints a message telling you the name of the file it created. The name is in the form username-machine-license-info.tarball. This file should be in the Schrodinger folder in your documents folder.

Linux or Mac:

  1. Open a terminal window.
  2. Set the SCHRODINGER environment variable to point to your software installation (/opt/schrodinger/suiterelease on a Mac).
  3. Enter the command $SCHRODINGER/licadmin INFO.

When the licadmin program finishes, it prints a message telling you the name of the file it created. The name is in the form username-machine-license-info.tarball. This file should be in the current directory.

Related Articles:

#456: I am getting a license error when I try to run Schrödinger software: Error getting status: Cannot connect to ...
#1692: How do I collect diagnostic information on my installation and send it to technical support?
#1899: How do I start or restart the license server?

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