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Article ID: 281 - Last Modified: November 1, 2013

I have problems with access to the Schrödinger software licenses. Is there an easy way to collect all the system configurations for technical support to help me?

Yes. From Suite 2012 on, you can use the Diagnostics GUI, which you can open as follows:

Linux: Enter $SCHRODINGER/diagnostics in a terminal window.
Windows: Choose Start → All Programs → Schrodinger-release → Diagnostics.
Mac: Go to Applications → Schrodinger-release → Diagnostics.app.

When the diagnostics have run, click Tech Support and follow the instructions in the window that opens.

Otherwise, to collect the information, you can use the instructions below. If the license server is on a remote machine, you should run these commands on both the license server and on your local machine. If your local machine is the license server, you only need to run these commands on the local machine. If you don't know, start with running the commands on the local machine only.

Windows:

  1. Open a Schrodinger command window:
          Suite 2011 on: Start → All Programs → Schrodinger-release → Schrodinger Command Prompt
          Suite 2010: Start → All Programs → Schrodinger-2010 → SchrodingerCmdShell
  2. Type "run licadmin INFO" and press Enter.

    When the licadmin program finishes, it prints a message telling you the name of the file it created. The name is in the form username-machine-license-info.tar.gz. This file should be in the Schrodinger folder in your documents folder.
  3. Rename the file to username-machine-license-info.tarball. (Right-click on it in the Schrodinger folder and change the extension.) This is necessary because some mail programs filter out files with a .tar.gz extension.
  4. Close the command window.

You can now send the renamed file to help@schrodinger.com.

Linux or Mac:

  1. Open a terminal window.
  2. Set the SCHRODINGER environment variable to point to your software installation (/opt/schrodinger/suiterelease on a Mac).
  3. Enter the command $SCHRODINGER/licadmin INFO.

    When the licadmin program finishes, it prints a message telling you the name of the file it created. The name is in the form username-machine-license-info.tar.gz. This file should be in the current directory.
  4. Rename the file to username-machine-license-info.tarball. This is necessary because some mail programs filter out files with a .tar.gz extension.

You can now send the renamed file to help@schrodinger.com.

Related Articles:

#484: How do I start a license server on a Windows machine?
#1658: I double-clicked on the lic_start.bat file to start the license server, but Maestro still complains that it cannot fi...
#1692: How do I collect diagnostic information on my installation and send it to technical support?

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