FAQ
Molecular Modeling for Materials Science Applications Online Course
I have registered with a start date in the future
When will I get more information about how to access the course?
After completing your registration, you should have received an email with the subject line “Molecular Modeling for Materials Science Applications — Welcome!” that has some information about your registration. Additionally, at 10:00 AM ET on the day that your course is set to open you will receive an additional email with the subject line “Molecular Modeling for Materials Science Applications — Welcome and Credentials” with everything you will need to get started with the course.
If you have not received either of those emails please make sure to first check your Spam and Junk folders and let us know by emailing
online-learning-materials@schrodinger.com so we can find other ways to deliver the information.
How can I change my course start date?
You can still change your course start date after registering for a course. Please let us know as soon as possible and specify your desired new start date.
I am currently taking the course
How do I access the course page?
You can access the course page by going to courses.schrodinger.com/enrollments. That site is only for accessing the course content — to register for another course go to schrodinger.com/materials-science/learn/education/courses find your desired course, and register there.
How do I access the virtual cluster (i.e. how do I access Materials Science Maestro)?
Your credentials for the virtual cluster that you will use to access web-based Materials Science (MS) Maestro were shared in an email with the subject line “Molecular Modeling for Materials Science Applications — Welcome and Credentials”, If you have not received that email please make sure to first check your Spam and Junk folders and let us know so we can find other ways to deliver the information. Your virtual cluster credentials are different from your course content credentials.
To access the virtual cluster, choose the geographic region that is closest to you:
North America/South America MS Maestro access —
materials-us.gcp.tsg.schrodinger.com/workstation
Europe/Africa/Asia/Australia MS Maestro access —
materials-eu-west.gcp.tsg.schrodinger.com/workstation
I’m getting an error every time I try to save a file, or run a job that leads to a pop-up that says “An error has occurred”
The root of your issue is very likely that your Working Directory is set to a directory that you do not have ‘write access’ to – in this case it would be the course-data folder. If you change your working directory to a different folder (such as the Course folder on your Desktop) you will no longer see these issues.
I can’t find the file/project file that I’m looking for
Make sure that you’re looking in the correct place for the specific file type you are looking for. For Project files, make sure to go to File > Open Project – when you do that you will not be able to see regular structure files (though they can still be present in your directory). For structure files, make sure to go to File > Import Structure.
I don’t have a Job Server
Please note that your local instance of MS Maestro may have a Job Server or Job Monitor. The functionality is very similar for each. The Job Server allows calculations to be run on remote compute resources while you are away from the workstation.
My job completed but the file did not import into my project
If your completed job file unexpectedly does not import automatically into your MS Maestro project, please go to File > Import Structure and navigate to the file of interest.
When I try to open my Maestro project I get a message saying “The requested project is currently in use by another Maestro session…
This message arises when the MS Maestro session was not closed before logging off the virtual cluster. Click “Yes” to proceed. For best practices, please make sure you close MS Maestro before logging off the virtual cluster.
Do I need to keep MS Maestro open for my calculations to run?
No, you do not need to keep MS Maestro open when running calculations. All calculations will continue to run on the server when you log off the virtual machine.
My jobs seem to fail without any apparent reason
Email us at online-learning-materials@schrodinger.com and we will look into your calculation. Please wait for a reply with assistance, thank you.
I have submitted my assignment and am waiting for grading
Schrödinger Education Team members are based in the US, so grading of assignments may have a delay depending on when they are submitted. In general, we strive to have a quick response during regular business hours and will do the best we can during our evenings. Please do not expect a response over the weekend.
The end of the course can get a bit busier than normal as it’s essentially “crunch time” for many participants. We appreciate your patience here. We will be sure to provide you with assignment feedback with enough time to resubmit to earn a course certificate.
Who do I email if I have a question?
If you need any assistance please email us at online-learning-materials@schrodinger.com.
I have completed the course
How do I access my course certificate and badge?
Your certificate will be available within the course platform when you reach 100% completion for your course. Be sure to complete any unfinished lessons and be aware that assignments need to be approved by a Schrödinger scientist before an assignment lesson is considered complete.
When you complete the course, a badge will automatically be sent to the email address associated with your course registration with the subject line “Congratulations, you earned a badge!”.
After the course, can I continue to use MS Maestro for my own research?
Unfortunately, the virtual cluster is only used for our online certification courses. If you are interested in using MS Maestro for your own research, please reach out and we can provide you more information on how to bring Schrödinger tools to your research group.